Shipping policy

SHIPPING POLICY

Effective date: 13/07/2026

At 10x Industries, getting your order to you correctly, safely, and on time matters to us. Here's how shipping works.

Processing Your Order

We aim to get orders out the door within 1–2 business days of payment going through.

Orders placed over the weekend or on a public holiday start processing on the next business day.

Shipping Methods and Timeframes

We ship standard orders through Australia Post's Parcel Post service. Roughly speaking, here's what to expect:

  • Generally: 2–6 business days, though this shifts depending on where you are.
  • Same state: usually 2–3 business days.
  • Interstate: typically 3–6 business days.
  • Rural addresses: expect it to take a bit longer than metro delivery.

These are estimates only — actual delivery can vary based on your location and factors outside our control.

What Shipping Costs

We charge standard shipping rates, which you'll see at checkout before paying. Orders over $200 AUD ship free.

International Orders

We don't currently ship outside Australia. If you need something sent internationally, get in touch with our team and we'll see what we can do.

Where international shipping is arranged, any customs duties or taxes are the recipient's responsibility.

Tracking Your Delivery

Once your order ships, the carrier will email you a tracking number so you can follow its progress.

Track it directly on Australia Post's website using that number.

If Delivery Goes Wrong

Running into delays or your order hasn't shown up? Contact our customer service team at sales@10xindustries.com.au.

We're not responsible for delays caused by the carrier or other circumstances beyond our control.

Getting Your Address Right

Double-check your shipping address is complete and correct before you check out — it helps avoid delivery problems down the line.

We can't take responsibility for orders that go missing or get delayed because of an incorrect or incomplete address.

Changing or Cancelling an Order

Once we've started processing your order, we may not be able to change or cancel it.

Need to make a change? Contact us as soon as possible at sales@10xindustries.com.au, and we'll do what we can to help.

Lost or Damaged Orders

If your order goes missing or arrives damaged, let us know within 7 days of the expected delivery date.

We'll liaise with the carrier to sort it out and make sure you get your order, or a suitable replacement.

Get In Touch

Questions about shipping? Reach us at:

  • Email: sales@10xindustries.com.au

This policy may be updated from time to time — check back here for the latest version, or get in touch with our team directly.