Refund policy

RETURNS POLICY

10X INDUSTRIES PTY LTD

14-Day Returns, No Questions Asked

We'd rather you buy with confidence than worry about getting it wrong. That's why we go further than the ACCC's baseline requirements and offer a refund or exchange even if you've simply changed your mind. Here's how long you've got to act:

  • In-store purchases: 14 days from the day you bought it.
  • Online orders within Australia/New Zealand 14 days from the day it arrives.
  • International online orders: 30 days from the day the order was placed.

What We Need From You

Change-of-mind returns within those windows are eligible for a refund or exchange, as long as the items meet these conditions (and without affecting the Consumer Guarantees further down this page):

  • you can show proof of purchase;
  • the item hasn't been used and comes back in its original state, with tags and packaging intact and
  • any discount that applied to the original purchase carries through to the refund or exchange.

Once we've checked the item over and confirmed it's unused with everything intact, we'll process things within 48 hours. Note that original postage isn't refunded, and getting the item back to us is at your own cost.

A Few Things We Can't Take Back

Certain products sit outside change-of-mind returns generally where hygiene, safety, or resale condition is a factor (think opened or used items). We'll flag any such exclusions directly on the product page before you buy. None of this touches the Consumer Guarantees described further down.

How to Send Something Back

Before posting anything back, get a return authorisation through our Return Request Form at Sales@10xindustries.com.au

Items that arrive without an RMA number attached can't be processed.

Getting the parcel to us safely is on you, so pack it well and think about transit insurance — we can't take responsibility for anything damaged or lost along the way.

If Something's Missing From Your Order

Noticed an item missing from your delivery? Let us know within 3 business days of the parcel being signed for or received.

Your Rights Don't Stop Here

Nothing in this policy takes away from, limits, or works around any guarantee, right, or remedy you're entitled to under the Competition and Consumer Act 2010 (Cth) or any other law that can't be contracted out of.

If a product turns out to have a major problem, the choice of refund, replacement, or compensation for lost value is yours. For anything less serious, We will generally repair, replace, or otherwise put it right within a reasonable timeframe. These protections sit on top of  they don't replace  the change-of-mind returns above.

Get In Touch

Questions about returns? Email us at sales@10xindustries.com.au.

Last updated: 25.06.2026